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Common questions

My scan looks off — what should I check?
Body-composition estimates are most reliable when your photos are consistent: same lighting, same distance, same neutral pose, front and side. If one scan looks wrong, retake the check-in in better light. The week-over-week trend matters more than any single reading.

The meal scan got a portion wrong.
That's what corrections are for — type or say the fix (“that was 3 tbsp of oil, not 1”) on the review screen and the estimate recalculates. You can also ask the coach to fix an earlier entry.

How do I cancel my Pro subscription?
Subscriptions are billed by Apple. Go to iPhone Settings → your name → Subscriptions → LeanFrame and tap Cancel. You keep Pro until the end of the period you've paid for. For refunds, use reportaproblem.apple.com.

How do I restore a purchase on a new phone?
Install LeanFrame, make sure you're signed in with the same Apple ID, and your Pro subscription is picked up automatically. If not, contact us.

Is my data private?
Photos are used only to analyse your physique and meals, stored securely, never sold and never used for ads. Full details in the privacy policy.

How to delete your data

You can have your account and all associated data — check-in photos, meal photos, food logs, weights and scan results — permanently deleted:

• In the app (fastest): open the You tab and tap Delete account. This immediately and permanently erases your account and all associated data from our servers.
• Or email leanframeapp@gmail.com with the subject “Delete my data”, from the email address associated with your account. We'll confirm and complete the deletion within 30 days.
• Deletion is permanent — your history and progress photos cannot be recovered. Remember to also cancel any active subscription in iPhone Settings, as deleting your data does not cancel Apple billing.